Frequently asked questions

Order

How can I order?


Choose a class of glasses or a brand and browse our large collection of products. When you find the product you like, click on it to enter the detailed description page. From there, click on "ADD TO CART" and the item will be selected for purchase. When you're finished with your purchases, go to the "Cart" and click on "VIEW THE BASKET" to begin the order completion process and then "Complete Order". Alternatively, you can order the products you wish by phone at the following numbers +30 210-5312004 shop hours (GMT + 3) / +43 69910203096 hours: 9: 00-21: 00 ( GMT +2 for English or German).




Do I need to create an account to place an order?


No, you do not have to create a personal account to order. Selecting "Buy as a Guest" makes your purchases without creating an account. However, by creating your personal account, you are able to store personal information and shipping addresses so you do not have to write them to each of your orders and use the Wish List.




How do I use my Shopping Cart?


Shopping Cart works in the same way you would use it in a physical store. It contains all your chosen products for purchase and is the last step before your order. Allows you to track, add and remove items. As you would in a regular store.




How do I view the contents of my Shopping Cart?


To see the items in your Shopping Cart, click on the basket icon at the top right of the webpage. The number you see appears on the items in the basket.




How do I add or remove items from my Shopping Cart?


To add a item to your Shopping Cart, click the "ADD TO CART" button in the detailed description of the item. To remove a item, touch the basket icon at the top right of the webpage and then on the "X" next to the item you want to remove.




Where can I find my order completed?


Once you complete your order, you will receive an email with the exact details of your order.




Can I cancel an order?


This depends on the status of your order. If your order has not yet been shipped, you can cancel it. If your order has already been shipped, you will need to return the product. In any case, contact us at +30 210-5312004 shop hours (GMT + 3) / +43 69910203096 hours: 9: 00-21: 00 (GMT+2 for English or German) or at info@optikorama.com to guide you accordingly.




What does it mean if a product is marked "Available"?


If the product you are interested in writes "Available", it means that the shipment from us will be immediate. In any case we will contact you to inform you of the exact shipping date




What does a product mean 7 + days?


If the product you are interested in writes "7 + days", it means that our shipment will be 7 to 14 days from the day of your order. In any case we will contact you to inform you of the exact shipping date.




How can I use the discount coupon?


When you're done with your purchases, go to the "Basket" and click on "SEE THE BASKET" to begin the order completion process and the field where you place the coupon will be displayed at this point.




What does a product mean "On Request"?


If the product you are interested in writes "On Request" means that shipment depends on the manufacturer's availability. In any case we will contact you to inform you of the exact shipping date.




How can I pay my order?


Optikorama NP offers you the following payment methods to choose the one that suits you.
Credit / Debit Card: You can safely pay using any of the following cards.
By selecting a Credit / Debit Card payment you will be transferred to the Braintreepayments website (online secure trading system) where you can pay through your credit card. The payment process through Braintreepayments is fully automated and usually ends in a few minutes. During this time, any personal information (including credit card number) is not stored on Optikorama.com. We consider payment security to be very important, so all credit or debit card holders are subject to an approval process both by us and by the card issuer.
Can I Pay With the Credit Card in 6 interest-free installments?
By using the Credit Card you have the option to choose to pay the amount with interest-free installments. The maximum number of installments you can use is up to 6. To pay with interest-free installments, your card must support this service. When you are in the Braintreepayments management you must place your card number in the corresponding field and then the system will inform you if the interest-free service is compatible with your card.
Payment (Greece): Payment of your order is made upon receipt by paying the amount to the distributor of the courier company we are cooperating with.
PAYPAL: By choosing to pay via Paypal you will be transferred to the Paypal website (online secure trading system) where you can pay through your Paypal account. The PayPal payment process is fully automated and usually ends within a few minutes. During this time, any personal information (including credit card number) is not stored on Optikorama.com.




Is my payment information secure?


Optikorama.com uses state-of-the-art online security technologies through collaborations with the largest and most trusted companies in the field.





Order Progress

How do I know my order has been shipped?


Once your order is sent, you will receive an e-mail with the unique shipping number of your "Voucher" package. Thus, through the SPEEDEX website (www.speedex.gr), you will be able to see where your order is located at any time until delivery.




What should I do if I do not receive my parcel?


If after a reasonable period of time you have not received your parcel, please contact SPEEDEX by specifying your bill of lading. If the problem still persists, you can contact Optikorama NP Customer Service at info@optikorama.com or at +30 210-5312004 shop hours (GMT + 3) / +43 69910203096 hours: 9: 00-21: 00 (GMT+2 for English or German).





Shipping methods

When will my order be sent?


All orders when the product is available will be shipped the next business day from the date they are made. Once your order is sent, you will receive a confirmation email. Handling, sending and delivering orders is not done on weekends or public holidays.




Which courier company will ship my order?


Orders are shipped to Greece with the SPEEDEX courier company. In some remote areas that are considered to be inaccessible, the mission can be done with the ELTA. The exterior is done with the courier company FEDEX.




Delivery times


The delivery time varies depending on the country of destination and customs clearance procedures of each country.
Greece: 3 to 5 business days.
Europe: 3 to 7 business days.




Shipping Costs


The shipping cost varies depending on the country of destination and the item to be dispatched. Specifically:
Greece: FREE
Europe:




Will I charge customs fees when importing my order?


Customs duties or other import charges are charged to non-EU countries when the package arrives in the country of destination and must be paid by you. Regrettably, Optikorama NP has no control over these costs, nor can we give you a clear idea of whether or not you will be fined and how much, as customs policy varies greatly from country to country. Before you place your order, you can contact a customs office in your country.




Can I set a different delivery address?


Of course. You can specify a different delivery address if your order is for gift.




What if I am absent during delivery?


Before the day of delivery, the courier company will contact you to confirm your presence the address you have requested to deliver. If, however, you are missing the time of delivery, the distributor will leave a note with the company's contact details to arrange for it to go back to an hour that will best serve you.




What should I do if I do not receive my parcel?


If after a reasonable time you have not received your parcel, please contact SPEEDEX by indicating your Shipping Number or entering your shipping number at www.speedex.gr. If the problem still persists, you can contact Optikorama NP Customer Service at info@optikorama.com or at +30 210-5312004 shop hours (GMT + 3) / +43 69910203096 hours: 9: 00-21: 00 (GMT+2 for English or German). A prerequisite for sending your order is the phone and the address you have stated is correct. Before sending your order, you will contact the Optikorama NP Customer Service Department to confirm your order details. If you do not respond to the telephone confirmation, the shipment will not be sent.





Return Policy

Return non-defective products


In an effort to satisfy our customers' expectations of products selected by Optikorama.com, we offer the possibility of returning to all products, and the change or full refund within 14 calendar days from the day of delivery of the products based on receipt documents, provided that they meet the following conditions. Before returning the products, make sure all of the following conditions are met correctly.
They can be sent back to us only after you have received your "Refill Number and Approval" (RFI), which must be requested by completing and submitting the electronic return form.

  • It must be sent back within 5 days of the date we will accept the return request.
  • They must be unused and not be damaged.
  • Safety plastic should not be removed!
  • All parts of parts and accessories should be fully returned.
  • They should be shipped in their original packaging.
  • The shipment must be accompanied by the receipt.
  • All goods are inspected upon receipt for signs of wear before return, exchange or credit.
If all the above conditions are met, we will refund you the cost of the product. Beware the shipping and return costs are at the customer's charge. The refund will be equal to the purchase amount minus the amount of the shipment.
In purchases made via PayPal or through a credit card, the Bank's remuneration can not be refunded.
Our company does not trade before the product is returned to us.
We will not make refunds and payments that do not meet all of the conditions listed above.
Returns are processed within approximately three (3) business days of receipt of your goods.
Returns of your money are made within 7 days of the return and receipt of the products from us.
To refund your money, you must state the account to which you wish to deposit.
Returning money from PayPal or credit card will be made back to the same card or PayPal account you used for the original purchase. Your account will be credited according to the refund policy of the credit card used.
The customer always has the responsibility of sending the product back to our offices, since as a consignee it is not possible for our company to search your package for any postal / carriage.




How do I return the product to the Optikorama NP eshop?


In case you want to return a product, please fill out the special return form and send it to info@optikorama.com. To return the item, place it in its original packaging to protect it during transport.
To which Address do I return the product to the Optikorama NP eshop?
The return address of Optikorama NP is: Town Hall 70a, 12242 Egaleo, TEL: +30 210-5312004




How will my money be refunded?


As soon as we receive your refund, the return procedures will begin. The way the refund is made depends on the payment method you have chosen. Thus, the amount will be refunded either by canceling your credit card billing, or by refunding money through Paypal, or by depositing the amount within seven (10) business days to the bank account you will indicate if you paid with pay on delivery.




What amount will be refunded to me?


We will refund you the amount corresponding to the value of the products, minus the initial shipping costs of the order. You will not be refunded the initial shipping costs of the order.




Return of Defective Products


In cases where products with poor and defective quality or mistakes in order, pricing, shipment, damaged during shipment, bad packaging, etc. were sold with proven fault of our Company. then he fully assumes the responsibility of replacement, return costs as well as remittance costs.





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